Frequently Asked Questions

Hospital Hours

Monday – Friday: 9am – 6pm
Saturday: 8am – Noon
Sunday: Closed

We are closed Sundays and holidays

Cancellation Policy

We would really appreciate notification of cancellations as soon as possible.  Please notify us within 24 hours if you are unable to keep your appointment.  We cannot guarantee an appointment with the doctor if you are late. We will do our best to reschedule your appointment at a mutually convenient time.

Admission Policy

All pets admitted to the hospital for surgery, dentistry, or drop off appointments must be up to date with their annual check-ups and/or vaccinations. If this service was provided by another hospital, proof of vaccination will be requested at the time of booking.  If you do not have the vaccination certificate, we will be happy to call the clinic where the service was provided on your behalf and update your pet’s vaccinations if needed. This policy is important for the safety and well being of both your own pet and others in the hospital.

Emergency Care

Should your pet require after hours care, please call the nearest emergency animal hospital.  Please do not attempt to contact us via email for emergency care. This could lead to unnecessary delays. We do not respond to emails after business hours. If you require immediate assistance during office hours, please call us at (847) 926-9400.

Payment Policy

We accept cash, all credit and debit cards as forms of payment for services and pet supplies (We are not accepting CareCredit®). Payment for services rendered is due when our service is rendered or when the pet is discharged from the hospital.  A written treatment plan including the anticipated charges will be provided.  Please note that while we do our best to provide accurate treatment plans, it is not always possible to predict everything a patient may require while in hospital.

Prescription Medications and Prescription Diets

Our on-site pharmacy has a large selection of prescription medications and therapeutic diets for your family pet. Our staff members can help you select the best medication, choose the proper dosage, and provide information on side effects or interactions. Contact us immediately if your pet experiences an adverse reaction, or if you have any questions or concerns regarding a prescription medication.  For your convenience, we also have an online store with home delivery.