Frequently Asked Questions

Hospital Hours

Monday – Friday: 9am – 6pm
Saturday: 8am – Noon
Sunday: Closed

We are closed Sundays and holidays

Cancellation Policy

We would really appreciate notification of cancellations as soon as possible.  Please notify us within 24 hours if you are unable to keep your appointment.  We cannot guarantee an appointment with the doctor if you are late. We will do our best to reschedule your appointment at a mutually convenient time.

Admission Policy

All pets admitted to the hospital for surgery, dentistry, or drop off appointments must be up to date with their annual check-ups and/or vaccinations. If this service was provided by another hospital, proof of vaccination will be requested at the time of booking.  If you do not have the vaccination certificate, we will be happy to call the clinic where the service was provided on your behalf and update your pet’s vaccinations if needed. This policy is important for the safety and well being of both your own pet and others in the hospital.

Emergency Care

Should your pet require after hours care, please call the nearest emergency animal hospital.  Please do not attempt to contact us via email for emergency care. This could lead to unnecessary delays. We do not respond to emails after business hours. If you require immediate assistance during office hours, please call us at (847) 926-9400.

Payment Policy

We accept cash, all credit and debit cards as forms of payment for services and pet supplies (We are not accepting CareCredit®). Payment for services rendered is due when our service is rendered or when the pet is discharged from the hospital.  A written treatment plan including the anticipated charges will be provided.  Please note that while we do our best to provide accurate treatment plans, it is not always possible to predict everything a patient may require while in hospital.

Prescription Medications and Prescription Diets

Our on-site pharmacy has a large selection of prescription medications and therapeutic diets for your family pet. Our staff members can help you select the best medication, choose the proper dosage, and provide information on side effects or interactions. Contact us immediately if your pet experiences an adverse reaction, or if you have any questions or concerns regarding a prescription medication.  For your convenience, we also have an online store with home delivery.

Veterinarians serving Highland Park, Lake Bluff, Forest Park IL
Jonathan M
Google Review
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These professionals have been like Angels to our family. They have taken care of our sweet old boy Karma. They have given tirelessly of themselves during the pandemic and I am so happy we found a Vet that I truly trust and appreciate. 10/10 would reccomend!
Charles N
Google Review
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The doctor was very helpful and friendly. He was able to provide me with education about my dog in a very easy to understand manner. The price was great and the location is amazing. I will definitely be taking my dog here while we are stationed in Illinois.
Sarah S
Google Review
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Dr Kordell is a wonderful vet as are the supporting vets, in fact the whole team at this practice are fabulous. I would n’t take my dogs anywhere else.
Stephanie F
Google Review
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Jeff Kordell is the best vet! I have been a pet owner for about two years now. When I first got my dog I went to 7 different vets before a friend told me about AMC. This office is an hour away from my house and is SO worth the drive! The office is very clean and the staff is wonderful. If you are looking for a vet that truly loves animals, look no further!